Frequently Asked Questions
What should I expect during the 15-minute consultation call and how do I schedule it?
We understand how difficult it can be to find a therapist who you feel connected to and supported by, and therefore use this call to support you in determining if Healing Concepts is a good fit for your needs and to ensure that we can support you in your goals. During this call we will review our services with you, ask you questions about your history, and ask you to provide us with a brief overview of why you called and what your goals for therapy are. We will also use this time to answer any questions you may have to support you in determining if you would like to pursue services with us.
Following this call we will match you with a therapist who has expertise in your presenting concerns and space in their schedule.
To schedule a 15-minute consultation please fill out our contact form or call us directly at 610-209-3111.
Do you accept insurance?
The providers at Healing Concepts are not “in network” with any insurance companies. This means that we do not bill directly to insurance companies and our clients pay their therapists fee up front at the time of service. The reason for this is that we value being able to practice therapy in ways that honor the unique needs of our clients. Many insurance companies determine the type of treatment you can receive and place limits on the amounts of sessions covered per year, which does not always align with what we believe is best for our client’s healing and growth. If your insurance provider offers “out-of-network” reimbursement benefits, you may be able to be reimbursed by your insurance company for a portion of your therapy session costs. The
information below can help you to determine if your insurance company offers “out-of-network reimbursement.”
We understand that finding a therapist who accepts your insurance can be an important factor in choosing your therapy provider. We recommend that those interested in pursuing therapy through their insurance call their insurance company directly or use their insurance company’s online portal to search for a therapist “in-network.”
How does “out-of-network reimbursement” work?
We can provide what is commonly known as a “superbill” to clients with
insurance companies that offer “out-of-network reimbursement.” A superbill is an itemized receipt of all of the therapy sessions that you have attended and paid for in full that is commonly required by insurance companies for reimbursement. To provide you with a superbill we are required by insurance providers to give you a psychiatric diagnosis to prove “medical necessity.” Your therapist will discuss this with you prior to providing you with a superbill to ensure that you are comfortable with this information being released to your insurance company. We will happily answer any questions you have about this requirement. Given the differing ways insurance companies handle reimbursement, we suggest calling your insurance company directly to determine their unique process for submitting claims for reimbursement. Please note, Healing Concepts is not able to provide a superbill to those with Medicare or Medicaid.
How do I determine if I am eligible for “out-of-network reimbursement”?
Because insurance coverage varies per insurance company and insurance plan, we suggest calling your insurance company directly to determine if they offer “out-of-network” reimbursement benefits. You can contact your insurance company by referring to the number listed on the back of your insurance card. Once you call and are connected with an insurance company representative, we suggest using the following questions to guide your discussion:
Does my insurance plan offer out-of-network benefits for behavioral health services?
(If you are interested in pursuing telehealth) Are telehealth services through a HIPAA compliant platform (Simple Practice) eligible for reimbursement?
How many therapy sessions a year does my insurance plan cover?
Do I need to obtain approval from my primary care physician in order to get reimbursed for services?
Do I have to meet a deductible prior to my out-of-network benefits taking effect?
If so, how much is my deductible and when does it reset each year? Please note that if you are part of a family plan you may also want to determine if there is a separate individual and family deductible for your plan.
(If you have a deductible) Once I meet my deductible, what percentage of my therapist’s session fee will be covered by my insurance plan and how is this rate calculated? Please be advised that your insurance company’s reimbursement rate may differ from your therapist’s session fee, which is important to consider when making an informed decision about what you can afford.
Can you provide me with guidance regarding how I obtain the necessary forms for reimbursement, and the process that I need to follow to submit these forms?
How much does therapy cost?
Our therapists’ fees range from $145 - $200 a session. Please contact us directly to inquire about each therapist’s specific rate. You also have the right to receive a Good Faith Estimate of expected charges explaining how much your care at Healing Concepts LLC may cost.
We recognize that seeking therapy is an investment in yourself, and never want financial stress to be a reason not to seek therapy. To help you achieve your healing goals we offer a generous sliding fee scale for those in financial need. Feel free to ask about this during your intake call if you feel you need it.
What is a Good Faith Estimate and how can I receive one?
A Good Faith Estimate of expected charges provides you with an estimate for the cost of your services with Healing Concepts LLC. This estimate is based on your individual needs for services and the rate at which you pay for services. It is offered to help you understand how much you will be financially investing in services with us and so that there will be no surprises when you are billed for these services.
Under the law we, as health care providers, are required to give clients who do not have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
Our Good Faith Estimate form is included within the initial intake packet sent to clients who are planning to engage in services with us. You can also ask us for a Good Faith Estimate before you schedule a service with us and at any time throughout your treatment. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
What methods of payment do you accept?
We accept all major credit cards, cash, or personal checks. A credit card on file is required to book an appointment.
What is your cancellation policy?
We understand that everyone has unforeseen changes to their schedules. We do our best to accommodate our clients’ needs to cancel or reschedule. If you need to cancel or reschedule your appointment, we require that you contact your therapist at least 24 hours in advance of your appointment. Without this notice you will be charged in full for missed or cancelled sessions. Please note that missed or cancelled sessions are not eligible for insurance reimbursement on superbills.
What is telehealth therapy and how does it work?
Telehealth therapy is a form of video conferencing that allows the therapists at Healing Concepts to provide therapy to clients outside of the office in a confidential space such as at the client’s home or workplace. Through telehealth we meet our clients virtually through our secure online platform, Simple Practice. Clients receive a unique link for their virtual therapy sessions via text and/or email (depending on their preference) prior to their session’s start time. We have found that telehealth provides many of our clients with increased flexibility to make time for their therapy sessions. Additionally, telehealth has allowed us to expand our services to support clients across the state of Pennsylvania! It is important to note that because the therapists at Healing Concepts are only licensed in the state of Pennsylvania, clients are required to take their telehealth sessions from within the state of Pennsylvania.